Return Policy
Return Policy
Returns are accepted within 30 days of the original purchase date.
If you’re unhappy with a Crazy Rumors product purchased directly from our website (crazyrumors.com), you may return it for a replacement or refund using the process below. We want you to be thrilled with your experience - and we’re here to make things right!
Return Shipping
Return shipping costs are the responsibility of the customer unless we explicitly request the item to be returned.
For your protection and to ensure prompt delivery, we recommend using a trackable and insured shipping method such as UPS, FedEx or insured Parcel Post.
All returns should be sent to:
Crazy Rumors – Returns
3123 Moon Station Road
Suite 200
Kennesaw, GA 30144
Refunds & Credits
Refunds or store credits will be issued based on the original purchase price and any applicable promotions or bundle discounts.
Shipping fees are non-refundable.
Bundle pricing applies only when the full bundle is kept. If one or more items from a bundle are returned, the remaining items will be charged at their regular individual price, and the refund will be adjusted accordingly. If all items in a bundle are returned, a full refund will be issued for the bundle price (excluding original shipping, if applicable).
If your original order qualified for Free Shipping, refunds will be processed minus the original shipping cost.
Refunds or credits for missing or incorrect items may be issued in place of reshipment, depending on the item and shipping destination.
Retail Store Purchases
If you purchased your Crazy Rumors product from a retail store, please return it directly to the place of purchase. We’ll work with the store to credit them accordingly.
Missing or Incorrect Items
If you received the wrong product or are missing an item from your order, please contact us at hello@crazyrumors.com within 7 days of delivery. Be sure to include your order number and a brief description of the issue.
For missing or incorrect items, we’ll make it right in one of the following ways:
• For U.S. orders, we may offer a replacement, refund, or store credit depending on the item and situation.
• For single-item shortages, we may issue a refund or store credit rather than reshipping, as shipping a single balm creates unnecessary cost and waste.
• For international orders, we’re unable to reship missing items. In these cases, we’ll issue a refund or store credit for the affected item instead.
Our goal is always to be fair, minimize waste, and resolve things quickly for you.
Need Help?
Have questions or need assistance? Don’t hesitate to reach out — we’re happy to help! 😊
